CANCELLATION, RETURNS & EXCHANGES

jigno.com's Return and Exchange Policy lets you return or exchange items purchased on our website - jigno.com within 15 days of the receipt. In case of returns, we will credit the amount you paid for the products back into your account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item as defined below. However an exchange is subject to availability of the item in our stock.

How can I cancel an order?

You can either call our Customer Care team for assistance or send us an e-mail. Cancellations through e-mail will be confirmed with 24 hours of receiving the request from the registered e-mail address.

When I cancel an order, what refund will I get?

If the order is cancelled before the product is shipped, your total amount will be refunded. But if the order is cancelled after the product is shipped, you will receive a refund deducting the to and fro shipping charges, applicable bank charges and other operational costs.

Can I cancel or return a part of the order?

You can return a part of the order in case you have not availed any offer or discount. You will be entitled to size exchange only.

How long will the refund take?

In case we've not shipped the order, we will process the refund on the same business day and you will be credited within a week. In case the order has been returned, you will be refunded within 15 days of we receiving the product back, provided the product is neither damaged nor used and is returned with the original product packing.

How will I be refunded in case of a Credit Card / Debit Card / Net Banking order?

The order amount would be refunded after deducting to and fro shipping charges & bank charges to your account.

How do I return the product(s)?

You have to download the 'return form' from our website under order cancellation & exchange link. You will need to fill the return form and send it along with the product. For your convenience we have a pickup facility for the product to be returned.

In what condition must the package be in case of return or exchange?

The product must be returned to us in the original packing with the tags attached to the product in saleable condition.

For Further details, please contact us @ +91-9566 020 127

Or mail us @ returns@jigno.com

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